DG13 Privacy Policy – Your Personal Data Protection

1. Information We Collect

DG13 collects several types of personal information from our members to ensure a smooth, secure, and personalised gaming experience. The information collected includes:

• Registration Information: Full name, phone number, email address, date of birth, and username provided when you register your DG13 account.
• Financial Information: Details related to your preferred payment method, such as Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, or ShopeePay. We do not store full card numbers — this information is encrypted and processed through secure payment channels.
• Gaming Activity Data: Game records, betting history, account balance, and gaming preferences such as slots, live casino, or e-sports.
• Device & Technical Information: IP address, device type, operating system, web browser, and general location data for security and service improvement purposes.
• Communications: Any correspondence via email, live chat, or support forms submitted to the DG13 team.

2. How We Use Your Information

All information collected by DG13 is used solely for legitimate and transparent purposes, including:

• Creating and managing your member account on the DG13 platform.
• Processing deposits and withdrawals via your preferred local Malaysian payment method.
• Sending promotions, bonus offers, and the latest game updates via email or SMS — only if you have consented to receive them.
• Identifying and preventing fraud, money laundering, and suspicious activity on our platform.
• Complying with legal and regulatory obligations applicable in Malaysia.
• Improving dg13's products and services based on user feedback and behaviour.
• Providing effective customer support whenever you need assistance.

3. Disclosure of Information to Third Parties

Dg13 will never sell or rent your personal information to any party. However, in certain situations, we may need to share some information with trusted third parties, including:

• Payment Service Providers: Providers such as DuitNow, FPX, Touch 'n Go eWallet, and GrabPay to securely process your financial transactions.
• Technology & Game Providers: Our gaming software partners who help operate the dg13 slots and Live Casino platform.
• Legal Authorities: Where required by Malaysian law or a valid court order, DG13 may be obligated to disclose your information to the relevant authorities.
• Auditors & Consultants: Professional parties involved in security or compliance audits, bound by strict confidentiality agreements.

In all of the above cases, DG13 ensures that only the minimum necessary information is disclosed, and those third parties are bound by confidentiality obligations equivalent to our own standards.

4. Cookies & Tracking Technologies

DG13 uses cookies and similar tracking technologies to enhance your browsing experience. Cookies allow us to:

• Maintaining your login session so you don't have to sign in repeatedly.
• Remembering your game preferences and language settings.
• Analysing platform usage patterns for the purpose of continuous improvement.
• Detecting unusual activity to keep your account secure.

You can manage your cookie settings through your web browser at any time. However, disabling all cookies may affect certain features on the dg13 platform.

5. Data Security

Protecting your personal data is a responsibility we take very seriously. DG13 implements a range of technical and organisational measures to safeguard your information, including:

• Data encryption in transit using the latest TLS/SSL protocols.
• Encrypted data storage on secure servers with strict access controls.
• Regular security audits conducted by qualified third-party experts.
• Ongoing cybersecurity awareness training for all DG13 staff.
• An Intrusion Detection System (IDS) active 24 hours a day, 7 days a week.

While we take all reasonable precautions, no system is 100% secure. We strongly encourage you to use a strong password and never share your login credentials with anyone.

6. Your Rights as a User

As a DG13 member, you have the following rights regarding your personal data under Malaysia's PDPA 2010:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we correct any information that is inaccurate or out of date.
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data.
• Right to Withdraw Consent: You may withdraw your consent to data processing at any time, though this does not affect any processing that has already taken place.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes.

To exercise any of the above rights, please contact the DG13 support team via our official email. Your request will be processed within 14 business days.

7. Data Retention Period

Dg13 will only retain your personal information for as long as it is needed to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law. Once the information is no longer needed, it will be securely deleted or anonymised in accordance with our standard procedures.

8. Updates to the Privacy Policy

Dg13 reserves the right to modify or update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any significant changes will be communicated to you via email or a prominent notice on the dg13 platform. We encourage you to review this page periodically to stay informed about how we protect your privacy at dg13.

Your continued use of the dg13 platform after any such changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how DG13 handles your personal data, please contact our Privacy Officer:

• Email: [email protected]
• Operating Hours: Monday – Sunday, 9:00 AM – 11:00 PM (Malaysian Time)

We are committed to responding to every enquiry promptly and professionally to ensure your privacy is always protected at dg13.