Terms & Conditions DG13 – The Complete Guide for Malaysia Players

By accessing, browsing, or using the dg13 platform in any capacity — whether as a casual visitor, registered user, or active player — you acknowledge that you have read, understood, and agree to comply with all provisions contained in these Terms & Conditions, the dg13 Privacy Policy, and all other policies published by our platform from time to time.

These Terms & Conditions constitute a legally binding agreement between you (the user) and dg13 (the platform). If you do not agree with any part of this document, you are not permitted to use dg13's services and must cease using the platform immediately.

Dg13 reserves the right to update, amend or modify these Terms & Conditions at any time without prior notice. However, for significant and material changes, dg13 will endeavour to provide reasonable notice through appropriate communication channels.

To register and use dg13's services, you must meet all of the following eligibility criteria without exception:

• Must be at least 21 years old on the account registration date.
• Be a Malaysian citizen or permanent resident residing in Malaysia.
• Has never been banned or prohibited by any relevant authority from participating in online gaming activities.
• Not currently under a self-imposed or platform-imposed self-exclusion period.
• Have full legal capacity to enter into a binding agreement.

During registration, you are required to provide truthful, accurate, and current information. dg13 reserves the right to request identity verification at any time, including a copy of your Malaysian identity card (MyKad), supporting documents, and relevant financial information. Failure to provide the requested documents within the specified timeframe may result in temporary suspension or closure of your account.

Your dg13 account is for your personal use only and must not be shared, transferred, or accessed by any other party. You are fully responsible for all activities that occur within your account, including any transactions, bets, or setting changes made using your login credentials.

• Make sure your dg13 account password is unique and strong — combine uppercase letters, lowercase letters, numbers, and symbols.
• Never share your dg13 account password with anyone — including family members or friends.
• Log out of your dg13 account after every session, especially when using a shared device or public Wi-Fi connection.
• Enable two-factor authentication (2FA) where available for an added layer of security.
• Notify the dg13 support team immediately if you suspect any unauthorised access to your account.

Dg13 shall not be held liable for any losses incurred as a result of unauthorised access to your account arising from your own negligence or failure to safeguard your login credentials.

Dg13 accepts deposits from Malaysia players via recognised and legitimate local payment methods. All transactions are processed exclusively in Malaysian Ringgit (RM/MYR). Accepted payment methods are as follows:

• E-Wallets: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Instant Bank Transfer: DuitNow (transfer and QR)
• Online Banking (FPX): Maybank2u, CIMB Clicks, Public Bank, RHB Now, Hong Leong Bank, Affin Bank, and other local banks

Dg13 does not charge any processing fees for deposits. However, some payment methods may impose a small fee from their respective service providers, which is beyond dg13's control. Funds deposited into your dg13 account must genuinely belong to you and must not be derived from any unlawful activity.

Players who have completed full account verification (KYC) are entitled to withdraw their winnings at any time. dg13 is committed to processing all withdrawal requests in the shortest time practically possible.

• Minimum withdrawal: RM30 per request
• Processing time: 5 to 15 minutes for verified accounts
• Withdrawals may only be made to a bank account or e-wallet registered in your own name
• Dg13 reserves the right to request additional identity verification for withdrawals exceeding a certain amount.

Dg13 reserves the right to suspend or reject withdrawal requests where there are indications of fraudulent activity, multiple account usage, or any breach of these Terms & Conditions. In such cases, dg13 will notify the player in writing and provide an opportunity for the player to explain their situation before any final action is taken.

Dg13 offers a variety of promotions, bonuses, and rewards programmes from time to time to show our appreciation for loyal players. All bonuses and promotions offered by dg13 are subject to the following terms and conditions:

• Each bonus carries a different wagering requirement, which is explicitly stated in the respective promotion's terms.
• Bonuses may only be claimed once per individual, household, IP address, device or shared payment method — unless otherwise stated.
• Dg13 reserves the right to cancel or withdraw any bonus where there are indications of abuse or fraudulent activity.
• Bonus value is non-transferable to other players and holds no cash value outside of use within the dg13 platform.
• All promotions have a validity period that is clearly stated. Unused bonuses will be automatically forfeited once this period expires.
• The games eligible to contribute towards a bonus wagering requirement vary by promotion. Please refer to the specific promotion terms for further details.

Dg13 reserves the right to modify, suspend, or terminate any promotion or rewards programme at any time with reasonable notice to affected players. dg13's decisions regarding bonuses and promotions are final and binding.

All games available on dg13 — including slots such as Balloon, Pandora Box, Caishen Advent, VIP Roulette, and others — are powered by an independently certified Random Number Generator (RNG) system. The outcome of every round is entirely random and cannot be influenced by any party.

• All bets that have been confirmed and accepted by the system are final and cannot be reversed.
• Minimum and maximum bet limits for each game are displayed within the respective game interface.
• In the event of a technical disruption during a game session, all incomplete rounds will be resolved based on dg13's server records, which shall be considered final.
• Winnings derived from technical errors or incorrect displays caused by software bugs are invalid and may be voided by dg13.
• Players are responsible for ensuring they have a stable internet connection while playing. dg13 is not liable for any losses resulting from connectivity issues on the player's end.

All games on dg13 are for entertainment purposes only. Winning values and odds for each game are reflected through the RTP (Return to Player) rate, which can be checked in each game's information section. RTP is a long-term statistical value and does not guarantee winnings for any individual session.

The following activities are strictly prohibited on the dg13 platform and may result in serious disciplinary action:

• Registering more than one account for the purpose of claiming multiple bonuses or circumventing restrictions.
• Using bots, automated scripts or any unauthorised tools to play or interact with the dg13 platform.
• Colluding with other players to manipulate game outcomes or circumvent dg13's security systems.
• Depositing funds obtained from illegal sources or using dg13 for money laundering purposes.
• Providing false identity information or impersonating another person during registration or KYC verification.
• Exploiting any bugs, technical errors, or vulnerabilities in the dg13 system to gain an unfair advantage.
• Threatening, defaming, or harassing dg13 support staff or other players on the platform.

Dg13 provides its platform and services on an "as is" basis, without any express or implied guarantees or warranties beyond what is explicitly stated in these Terms & Conditions. dg13 shall not be liable under any circumstances for:

• Any indirect, special, consequential, or punitive loss or damage arising from the use of the dg13 platform.
• Service disruptions caused by factors beyond dg13's control, including third-party server outages, natural disasters or telecommunications infrastructure failures.
• Losses arising from unauthorised access to a player's account resulting from the player's own negligence in safeguarding their login credentials.
• Personal decisions made by players based on information obtained from the dg13 platform.

In cases where dg13 is found legally liable for any claim, dg13's liability is limited to the total amount deposited by the player concerned within the 30 days preceding the claim.

Dg13 takes the privacy and protection of all users' personal data seriously. The collection, processing, and storage of your personal data is carried out in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and industry-best cybersecurity practices.

• Personal data collected includes your name, phone number, email address, payment information and platform usage data.
• Your data is used for identity verification, transaction processing, customer support, and improving your user experience on dg13.
• Dg13 will not sell, share, or disclose your personal data to any third party without your explicit consent, unless required by law or by a directive from a competent authority.
• All data is stored on servers protected by 256-bit SSL encryption and a multi-layered security system.

For full details on how dg13 handles your personal data, please refer to our DG13 Privacy Policy which is a separate document forming part of the overall agreement between you and our platform.

Dg13 is fully committed to responsible gaming practices and player well-being. We believe that online gaming should remain a fun and entertaining activity, and should never become a source of financial stress or personal hardship.

• Deposit Limit: Set daily, weekly or monthly deposit limits in your dg13 account settings to keep your spending in check.
• Loss Limit: Set a maximum amount you are willing to lose within a given period.
• Session Time Limit: Receive an alert when you have been playing beyond your set time limit.
• Self-Exclusion: Request a temporary suspension (24 hours to 90 days) or permanent account closure through dg13 support.
• Break Mode: Take a mandatory 24-hour break without having to close your account permanently.

If you feel that gaming is beginning to affect your life or the lives of those around you, we encourage you to contact the dg13 support team immediately or refer to available professional help resources. For full guidance, visit dg13 Responsible Gaming Page.

Dg13 reserves the right to amend these Terms & Conditions at any time. Any material amendments will be communicated to registered players via email or in-platform notification at least 7 days before the changes take effect, unless the amendment is required immediately for security or legal compliance reasons.

Dg13 reserves the right to suspend or terminate the account of any player who violates these Terms & Conditions without prior notice and without any obligation to provide compensation for any losses arising from such termination.

• Players may close their dg13 account at any time by contacting our support team.
• All real money balances in the account will be returned to the player within 5 business days of the account closure being processed, subject to full compliance with all KYC requirements.
• These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia.
• Any dispute arising from or in connection with these Terms & Conditions shall be referred to a court of competent jurisdiction in Malaysia.